Refund Policy

1. Overview

Nativ offers a generous Free plan so you can fully explore the service before subscribing. Because of this, all purchases of paid plans are final and non-refundable. All payments are processed securely by LemonSqueezy, our merchant of record.

2. Free Plan

The Free plan costs nothing and requires no payment information. We encourage you to use the Free plan to evaluate the service before upgrading. There is nothing to refund on the Free plan.

3. Paid Subscriptions

All purchases of Plus subscriptions (monthly or annual) are non-refundable. By subscribing to a paid plan, you acknowledge that you have had the opportunity to evaluate the service through the Free plan and agree to the non-refundable nature of the subscription.

4. Cancellation

• You may cancel your Plus subscription at any time from the account settings page.
• Once cancelled, your subscription remains active until the end of the current billing period. You will not be charged again.
• After the billing period ends, your account reverts to the Free plan. No data is deleted — you retain access to your uploaded PDFs, notes, and vocabulary.

5. Exceptions

We may consider a refund in the following exceptional circumstances:

• A verified technical issue on our end that made the service completely unusable for an extended period during your billing cycle.
• A duplicate or erroneous charge caused by a billing system error.

In these cases, contact us at support@nativ.to with your account email, the date of the charge, and a description of the issue. We will review your request within 5 business days.

6. Chargebacks

Filing a chargeback or payment dispute with your bank without first contacting us may result in immediate suspension of your account. If you have a billing concern, please reach out to us directly so we can resolve it promptly.

7. Contact

If you are unsatisfied with the service, please contact us at support@nativ.to. We value your feedback and will do our best to address your concerns.